Visual Support & Visual Instruct

Visual Support: The new digital solution by VOLLMER

Faster on site when you need us: With the new Visual Support solution, we virtually access one of your end devices and share the field of vision of your employee on site - live. Thanks to the video function and remote access, our service staff can gain a live view of your machine. With this type of support, problems can be solved remotely: quickly, easily and without having to travel.


  • Full HD Video and Audio
  • Pointer function
  • White-Board Function
  • Recording (Video and Audio)
  • Documentation (via PDF)
  • Direct communication with the experts
  • Add further participants and experts

Your Benefits

  • Rapid Service
  • Reduced travel costs
  • Precise communication
  • Increased machine availability
  • Improved knowledge transfer

Visual Instruct: The comprehensive service order in the digital age

Anything that goes beyond quick problem solving within the scope of Visual Support, such as extensive machine maintenance or operator training, can be covered by the Visual Instruct module.

As usual, you will receive a cost estimate, fixed deadlines and a dedicated service engineer from VOLLMER. The VOLLMER service department is responsible for handling and shipping spare parts or components. The only difference is that the service technician does not work on-site, but provides digital live transmissions to instruct and support your employees.

A service assignment in the usual quality, carried out in a digital setting.

Your benefits

  • Reduced travel costs
  • Cost efficiency
  • Plannable and flexible maintenance orders
  • Also possible during travel restrictions
  • Recording and documentation of maintenance and training
  • No compromise compared to on-site maintenance

Your Contact

Maschinenfabrik GmbH
Further contacts

Ehinger Straße 34
88400 Biberach/Riß

Phone: +49 7351 5710
Fax: +49 7351 571130