V - The magazine of the VOLLMER Group - 2019

or other insurance, these still need to be checked by a member of staff, but AI has certainly helped save a significant amount of time. What the future holds for us Artificial intelligence systems are the true masters of prediction. That's why we need them. An AI system calculates the proba- bility of a car moving and reduces the risk of collision or searches through millions of photos looking for signs of cancer. Artifi- cial intelligence systems will take over the repetitive and monotonous tasks from us. Freeing us from such routines gives us the opportunity to devote greater efforts on creative and communicative tasks. Many companies are already putting machine learning to good use. Predictions suggest that AI will likely be a key part of production processes in many companies within the next few years. The combi- nation of cheap computing power, large quantities of data and optimised algo- rithms increases the innovative power of companies, making the use of AI extremely attractive. Scientists are constantly working on AI systems which reach beyond their currently known uses. How the connected world will look in the future remains an exciting unknown – the watchword is big data. and more active, and so are better able to keep taking part in their social lives. In certain ways, PARO is a care robot. ...at work Programmes like OneNote make trans- ferring handwritten notes to a computer easier. Not only can they transfer whole sentences into digital form, they can also process mathematical formulae, graphic shapes and freehand sketches. They save us, for example, the effort of typing up handwritten minutes from a meeting. AI systems can also translate speech in real time in meetings with international colleagues. Even Google Translate no longer functions on a word-for-word principle. Rather, it analyses semantic and speech structure and translates from there, creat- ing natural-sounding sentence structures which read easily. ...in the customer service industry Waiting forever in a queue on a customer service hotline? No longer necessary. Chat robots can talk to and answer customers, and are able to handle most requests in the area of customer service, whether it's e-commerce, health insurance or other insurance. Customer letters sent by post can also be read and evaluated by AI. And not only that. They can even write a fully semantically correct answer. Of course, in sensitive areas like health insurance www. spektrum. de/ lexikon/neurowissenschaft/kuenstliche-intelligenz/6810 11